R85 Privacy Policy – How We Handle Your Personal Data

1 Overview

R85 operates an online gaming platform accessible at r85.my and through the R85 mobile application, serving players across the Philippines. We are committed to handling your personal information with care, transparency, and respect.

This Privacy Policy describes what personal data we collect from you, how we use and store it, who we may share it with, and what options you have regarding your own information. It applies to all users of the R85 platform, whether you are a registered member or a visitor.

If you have questions about anything in this policy, you can reach our support team through your account dashboard at any time.

2 Information We Collect

We collect personal information from you in a few different ways — directly when you register and use the platform, automatically as you interact with our services, and through identity verification processes required for account security.

Information you provide directly:

• Registration details — your full legal name, date of birth, email address, and contact number.
• Identity verification documents — government-issued ID, proof of address, and other KYC documents required before your first withdrawal.
• Payment information — details of the Philippine e-wallet or bank account you use for deposits and withdrawals, such as your GCash or Maya registered number or your bank account details. We do not store full payment credentials on our servers.
• Support communications — messages and attachments you send when you contact R85 support through your account dashboard.

Information collected automatically:

• Device and access data — IP address, device type, operating system, browser type, and the pages or screens you visit within the platform.
• Usage and activity data — your gaming activity, betting history, session duration, and platform interactions.
• Cookies and similar technologies — small files stored on your device that help us keep your session active and understand how players use R85. See Section 7 for details.

3 How We Use Your Information

R85 uses your personal data only for purposes that are directly related to operating the platform and providing you with a safe, functional gaming experience. We do not use your data for purposes you would not reasonably expect.

• Account management — creating and maintaining your R85 account, processing logins, and managing your wallet balance.
• Identity verification and KYC — confirming that you are who you say you are before processing withdrawals, as required by our compliance obligations.
• Transaction processing — handling PHP deposits and withdrawals through your verified Philippine bank or e-wallet account.
• Security and fraud prevention — detecting unusual account activity, verifying OTP confirmations, and protecting your account from unauthorised access .
• Customer support — responding to your queries, resolving account issues, and following up on any disputes or complaints you raise through your dashboard.
• Platform improvement — understanding how players navigate R85 so we can improve the experience, fix issues, and optimise performance across devices.
• Responsible gaming — monitoring activity patterns to support our responsible gaming commitments and to action self-exclusion or limit requests promptly.
• Legal and compliance obligations — retaining records as required by applicable Philippine laws and responding to lawful requests from authorities.

4 Sharing of Information

We do not sell, rent, or trade your personal information to third parties. There are limited circumstances where we share your data with trusted parties, always for a specific and necessary purpose:

• Payment processors and e-wallet providers — when you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment provider (such as your Philippine bank or e-wallet service) to complete the transfer.
• Identity verification services — third-party KYC and identity verification providers who help us confirm the authenticity of documents you submit. These providers are bound by strict data handling agreements.
• Technology and platform partners — service providers who support the operation of the R85 platform, including cloud hosting and security services. They may process data on our behalf but are not permitted to use it for their own purposes.
• Legal and regulatory authorities — where required by Philippine law, court order, or a lawful regulatory request, we may be obligated to disclose certain account or transaction information.

5 Data Security

Protecting your personal information is something we take seriously at every level of the R85 platform. We use a combination of technical and organisational measures to keep your data secure:

• SSL encryption — all data transmitted between your device and the R85 platform is encrypted using Secure Socket Layer (SSL) technology, making it unreadable to anyone intercepting the connection.
• OTP authentication — sensitive actions such as withdrawals require one-time password confirmation sent to your registered contact, adding a second layer of verification beyond your password.
• Access controls — only authorised R85 personnel with a legitimate business need have access to personal data, and all internal access is logged and monitored.
• Secure infrastructure — R85 hosts its platform on secure, regularly audited infrastructure with firewalls, intrusion detection, and data backup systems in place.

Despite these measures, no system is completely immune to risk. If you ever believe your account has been accessed without your permission, contact R85 support immediately through your account dashboard and change your password right away.

6 Data Retention

We keep your personal data for as long as your account remains active and for a reasonable period afterward to fulfil legal, compliance, and dispute resolution obligations. Specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of your account and for a period after closure as required by applicable law.
• Transaction records — financial transaction history is retained for a minimum period in line with Philippine financial record-keeping requirements.
• Support communications — kept for a period sufficient to resolve any follow-up queries or disputes related to the original interaction.
• Gaming activity data — retained as needed for account management, responsible gaming monitoring, and fraud prevention.

When data is no longer required for any of these purposes, we take reasonable steps to securely delete or anonymise it. Anonymised, aggregated data may be retained indefinitely for platform analytics, but it cannot be used to identify you personally.

7 Cookies and Tracking

R85 uses cookies and similar technologies to keep the platform working properly and to understand how players interact with our pages. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies — required for core platform functions such as keeping you logged in during a session. Without these, the platform cannot function properly.
• Functional cookies — remember your preferences, such as language settings or display options, so you do not have to reset them every time you visit.
• Analytics cookies — help us understand which parts of the platform are used most, how long players stay on certain pages, and where technical issues occur. This information is used to improve the platform.
• Security cookies — assist in detecting suspicious activity and protecting your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in and use parts of the R85 platform normally.

8 Your Rights

As a user of the R85 platform, you have the following rights in relation to your personal data:

• Right to access — you can request a summary of the personal data R85 holds about you at any time through your account dashboard.
• Right to correction — if any of your personal details are inaccurate or outdated, you can update them through your account settings or by contacting support.
• Right to deletion — you may request that we delete your personal data. Note that some data must be retained for legal and compliance reasons and cannot be deleted on request alone.
• Right to restriction — in certain circumstances, you may request that we limit how we use your data while a query or dispute is being resolved.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact R85 support through your account dashboard. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing certain requests.

9 Protection of Minors

R85 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a minor has registered an account or submitted personal data, we will take immediate steps to close the account and delete the associated data.

10 Changes to This Policy

R85 may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable Philippine law, or in the way we use technology. When material updates are made, the revised policy will be published on this page with an updated effective date.

We encourage you to review this page periodically. Continued use of the R85 platform after an update is posted constitutes your acceptance of the revised policy. If any change significantly affects your rights, we will make reasonable efforts to notify active users through their registered email address.

11 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or to the personal data R85 holds about you, you can reach our support team through your account dashboard. Our team is available to assist and will respond in clear, plain English.

For general enquiries about your account, platform features, or other policies, you can also visit our FAQ page or review our Terms and Conditions.